Refund Policy
Last updated: October 2026
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to subscriptions (Worker, Workplace, Workplace Plus) and to once-off purchases such as document packs.
How to request a refund
Contact Mas Vuka support with your invoice number to request a refund. Approved refunds are paid back through PayFast, our payment gateway, to the original payment method, and a credit note is issued against your invoice. Refunds usually reflect within 5–10 business days, depending on your bank.
Cancelling a subscription
You can cancel a subscription at any time. The company owner can turn off automatic yearly renewal at any time in the billing area; this stops all future charges immediately. Cancellation stops future renewals; you keep access until the end of the period you have paid for. Cancelling is separate from a refund — if you also want your most recent payment refunded, request it within the 30-day window above.
Purchases made in the mobile app
Subscriptions bought through the Apple App Store or Google Play are refunded under those stores’ own refund policies — request them through your store account.